Terms of sale
Our products are made with products that comply with CE standards.
Confidentiality
All personal data concerning you and communicated to us during your purchase are
processed in the utmost confidentiality. We only request such information as is
required to ensure the proper delivery of your orders. Under no circumstances
will your personal data be sold or leased to third parties for advertising,
mailing or other purposes. Furthermore, all transactions carried out using Visa
or MasterCard credit cards appear on your invoice as Novamédia, not Birdlocked.
Price
We reserve the right to change prices at any time, but products will be invoiced
at the prices listed on the day the order was recorded, subject to availability.
For deliveries outside of Switzerland, and unless stated otherwise, the customer
bears sole liability for all customs duties and formalities: the customer
commits to verify the possibility of importing the goods into the country of
destination.
Return and Warranty
If you made an error in your order and the merchandise has already been sent,
you have three days from the date of receipt to return it. This warranty is
valid only for unopened products. You are liable for shipping and return
expenses. Packages delivered via UPS can not just be refused. They must be
accepted and returned at your expense. In the case of a refusal, no refund can
be made. In light of the nature of the product, you forfeit any right to return
the merchandise as soon as it has been opened. For goods shipped within
Switzerland, our prices include VAT. Goods shipped abroad are subject to VAT and
customs fees.
Liability
The products offered on the site comply with applicable Swiss legislation. Under
no circumstance may we be held liable for any misuse of the products, including
their use for any purpose other than that stated by the product manufacturer,
nor for failure to follow the instructions on how to use the product, especially
as regards the use of lubricants. The photographs, texts, graphics information
and features reproduced and illustrating the products presented here are not
contractually binding. Therefore, we can not be held liable for any error or
omission in any of these product photographs, texts, graphics, information or
features, or in the event of any change in features brought about by the
suppliers. We disclaim any responsibility for the contents of sites to which
hyperlinks on our own site may link.
Complaint
The Place of Jurisdiction for any complaint is Lausanne.
Please direct any complaint to:
Novamédia Fankhauser
Av. de Vernand-Dessus 3
1032 Romanel sur Lausanne (switzerland)
Phone 0041 21 731 72 30
Fax 0041 21 731 72 90
E-mail: info@novamedia.ch
